Gardeners Holloway Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Holloway provides domestic and commercial gardening services. By making a booking, the customer agrees to be bound by these terms. These terms are designed to be fair, clear, and practical, and they apply to all routine, one-off, and scheduled garden services unless otherwise agreed in writing. The purpose of this document is to explain how bookings are made, how payments are handled, what happens if a booking is changed or cancelled, and the limits of our responsibility. It also explains waste handling requirements and the law that governs the agreement.

For the avoidance of doubt, references to garden services include but are not limited to lawn care, hedge trimming, planting, pruning, border maintenance, clearance work, seasonal tidy-ups, and related outdoor labour. Any additional work requested on site may be treated as a variation to the original booking and may affect the final price, timing, or completion date. The customer is responsible for ensuring that the area to be worked on is safe and accessible at the agreed time.

Gardeners in Holloway may need to adjust the service if conditions differ materially from what was described at the time of booking. Where access is restricted, the weather creates unsafe conditions, or the job requires more time or equipment than anticipated, we may revise the schedule or charge accordingly. Any such adjustment will be discussed with the customer before work continues where reasonably possible.

1. Booking Process

A booking is only confirmed once we have received the relevant details and issued a written or electronic acceptance. The booking request should include the service required, the property type, the approximate size of the garden, any known access issues, and any special instructions. Where relevant, the customer should also tell us about pets, buried utilities, fragile surfaces, water access, or items that may affect how the work is carried out. The more accurate the information supplied, the more precise the quotation and scheduling will be.

Gardeners Holloway services may be booked as one-off visits or as recurring appointments. Recurring arrangements are normally subject to review if the scope of work changes or if seasonal conditions affect the work required. We reserve the right to refuse any booking at our discretion, particularly where the requested work falls outside our service capability, creates unacceptable safety risks, or cannot be performed within legal or practical limits. A booking is not binding until it has been accepted by us and, where applicable, any deposit has been paid.

Arrival times are estimated rather than guaranteed unless a fixed time slot has been expressly agreed. Delays may occur due to traffic, weather, equipment problems, or jobs taking longer than expected. If the customer is not available when access is required and this prevents the work from starting, the visit may be treated as a late cancellation or wasted attendance. If entry to the property is needed, the customer must make sure access is available at the booked time.

2. Prices and Payment Terms

All quotations are based on the information available at the time they are given. Unless stated otherwise, prices are estimates and may change if the work differs from the description provided. Additional labour, materials, specialist equipment, repeated visits, waste removal, or unforeseen obstacles may all result in extra charges. Where a fixed price has been agreed, that price applies only to the specific scope of work described in the quotation or booking confirmation.

Payment terms will be confirmed before the service begins. In many cases, payment is due on completion of the work, although deposits, part-payments, or staged payments may be requested for larger projects or repeat work. We accept payment by the methods stated in the booking confirmation. Failure to pay on time may result in suspension of future appointments and recovery action. Any bank charges, collection costs, or reasonable enforcement expenses arising from late payment may be added to the outstanding balance where permitted by law.

Gardeners in Holloway may request payment in advance where materials need to be purchased, where the work is urgent, or where prior non-payment has occurred. If a customer disputes an invoice, they should notify us promptly and provide details of the issue. Undisputed amounts must still be paid by the due date. No set-off or withholding of payment is permitted unless required by law or agreed in writing. Invoices remain payable in full even if the customer later decides not to continue with optional extra work that was not included in the original agreement.

3. Cancellations, Rescheduling, and No-Shows

The customer may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the type and size of the service booked. For standard domestic visits, at least 24 hours’ notice is preferred; for larger or specially arranged projects, longer notice may be required. If a booking is cancelled after materials have been ordered, labour has been scheduled, or preparatory work has begun, the customer may be charged for those costs.

If cancellation is made too late for us to reassign the time slot, a cancellation fee may apply. If the customer is not present, does not provide access, or otherwise prevents the work from being carried out, the appointment may be treated as a no-show and charged in full or in part. The same may apply if essential information was withheld and the job cannot safely or reasonably proceed on arrival.

Gardeners Holloway services may also be postponed by us where weather, unsafe site conditions, staff illness, equipment failure, or other events beyond our control make attendance impractical. In such circumstances, we will try to rearrange the booking at a mutually convenient time. Where a deposit has been taken for work that is cancelled by us, the deposit will either be refunded or carried forward, depending on the circumstances and any costs already incurred.

4. Customer Responsibilities

The customer must ensure that the work area is reasonably safe, accessible, and ready for the agreed service. This includes removing or securing valuables, clearing personal items from the work area, and informing us of any hidden hazards. If the customer asks us to move items, we will do so only where it is safe and reasonable to do so. We do not accept responsibility for pre-existing defects, unstable structures, or damaged items unless the loss or damage is caused by our negligence.

Where children, pets, or other vulnerable persons may be present, the customer must supervise them appropriately. Tools, machinery, and garden waste can present risks, so the work area should be kept clear while the service is in progress. Any hazardous materials, sharps, chemicals, asbestos, animal waste, or suspected contaminated material must be declared in advance. We may refuse to continue if unexpected hazards are found.

Any instructions given by the customer should be lawful, clear, and consistent with the agreed scope of work. If the customer asks us to carry out work that appears unsafe, unlawful, or likely to damage property, we may decline without liability. The customer is also responsible for confirming that they have the right to authorise the work at the property concerned.

5. Liability and Limitations

We will carry out services with reasonable skill and care. However, gardening work can involve natural surfaces, hidden roots, underground services, weather-sensitive materials, and plant-specific outcomes that cannot always be guaranteed. To the fullest extent permitted by law, we are not liable for indirect or consequential loss, including loss of enjoyment, loss of use, or loss of profit, arising from the service.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where damage is caused by our proven negligence, our liability will ordinarily be limited to the amount paid or payable for the specific service giving rise to the claim, unless the law requires otherwise. We are not responsible for pre-existing damage, latent defects, plant disease already present, or deterioration caused by weather, pests, or natural growth.

Gardeners in Holloway will not be liable for damage caused by items that were not securely fixed, were inherently unstable, or were hidden from view and not reasonably discoverable during the work. If a problem is discovered during the service, we may suspend work and notify the customer. Any claim for loss or damage should be raised as soon as reasonably possible so that the matter can be investigated fairly.

6. Waste, Green Waste, and Disposal

Any waste arising from the service, including grass cuttings, prunings, leaves, soil, and general garden debris, will be handled in accordance with applicable waste regulations. Unless specifically included in the quotation, waste removal is not automatically part of the service. If removal is agreed, we may transport waste to an authorised facility or arrange disposal through a licensed third party. Charges may apply according to volume, weight, access, and disposal method.

The customer must not request that waste is disposed of illegally, fly-tipped, burned where prohibited, or mixed with prohibited materials. Waste must be separated where required by law and should not contain hazardous substances unless this has been agreed in advance and proper arrangements are in place. If the customer retains ownership of the waste, it becomes their responsibility once it has been placed at the designated collection point or otherwise handed over in accordance with the agreed arrangement.

Gardeners Holloway services will comply with relevant environmental, transport, and disposal requirements. Where waste transfer documentation or other records are legally required, these will be prepared or retained as appropriate. If contaminated, bulky, or unusual waste is discovered, we may stop work until the issue has been addressed and may charge for any additional handling, segregation, or disposal steps that become necessary.

7. Changes to the Service and Materials

If the customer asks for changes after the booking has been confirmed, we may revise the price, the time needed, and the completion date. Any material variation should be agreed before the additional work is carried out. If we believe that a requested change would materially alter the job, increase risk, or require extra equipment, we may decline the request or provide a revised quotation. A quotation for materials is based on current market availability and may vary if suppliers change prices.

Where plants, compost, aggregates, or other materials are supplied by us, they remain subject to availability and may be substituted with equivalent items if exact matches are not obtainable. We will use reasonable care in selecting suitable materials, but living materials are naturally variable and outcomes may depend on soil conditions, weather, watering, and aftercare. We do not guarantee survival or long-term performance unless a written guarantee has been expressly provided.

If the customer supplies their own materials, we are not responsible for faults, shortages, or unsuitability in those items, provided we have used them in good faith and with reasonable care. Gardeners Holloway may decline to use materials that appear defective, unsafe, or inappropriate for the intended purpose. The customer accepts that some natural variation is normal in gardening and landscaping work.

8. Termination and Governing Law

We may suspend or end the agreement immediately if the customer fails to pay, provides misleading information, acts abusively, refuses access, or requests unlawful or unsafe work. We may also end the agreement if continuing the service would expose our staff, property, or equipment to unreasonable risk. In such cases, any work already completed and any costs already incurred will remain payable.

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer protection rules provide otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full.

Gardeners in Holloway and the customer both agree that these terms form the complete agreement between the parties in relation to the service, unless a separate written agreement states otherwise. No waiver or failure to enforce a term shall prevent that term from being enforced later. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions in relation to the gardening service provided.